Hp office jet pro 8600 cartridge issue

[AZturtle]

I have an HP officejet pro 8600 and it will not recognize the new cartridges I installed.  The old Cyan cartridge ran out of ink and the others were low so I replace them all. The problem is the printer still shows the old ink levels and won’t print at all. It’s says one or more cartridges are missing or damaged. I’ve tried multiple reboots, checking the cartridges, etc. with no luck. Any help would be appreciated. 

[Garp_senchau]

@AZturtle, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're dealing with a frustrating issue where your HP OfficeJet Pro 8600 isn't recognizing the new ink cartridges. There are a few steps you can try to resolve the issue, so let's walk through them:

Reseat the Cartridges

Make sure the cartridges are properly seated in their slots. Sometimes even a small misalignment can cause the printer not to recognize them:

Remove the cartridges again and gently but firmly reinsert each cartridge into its appropriate slot.

Make sure each cartridge clicks into place and isn't loose.

Check for Cartridge Protection Tape

If you’ve just installed new cartridges, sometimes the protective tape that comes with new cartridges may not be fully removed.

Double-check that you’ve removed all the orange plastic tape or protective covers from the new cartridges.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, I suggest you refer to this guide: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,