Hp officejet pro 6970 - Pink lines on full colour print

[Tara_gal]

[Tara_gal]

[Tara_gal]

For some reason I can see the picture of report I posted yesterday but I am unable to see the pictures that I have attempted to attach today.

[Tara_gal]

[Madrat31]

Hello again Jay_g24, sorry for the late reply.

I've tried using different methods, the top two printouts are done from my mobile phone and the bottom 2 are from my laptop using Adobe reader DC, the first one being normal pdf print the second one being done as "print as image" like you asked. The other image is 3 pictures I turned into a single page pdf to see the printing result (I've already noted photos print fine). I'm not sure if you can see but there are feint lines on this too, not as bad as the blue (& pink) one but still not printed properly 🤕. I can't see any reason why the printer could deferentiate between images and pdf files, and print pdf files differently to anything else. It's definitely not the software used because it does the same thing whether I print from my android phone or my windows 7 & 10 laptops. I'm completely flummoxed

 

 

[Jay_G24]

The print quality report has issues, this does seem like a cartridge issue.

Try the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues 

Hope this helps!

[Madrat31]

I've already tried those steps,and the ink works fine when printing a photo but not from pdf

[Jay_G24]

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support in your region for further assistance.

Hope this helps!