Hp will not allow my cartridge to come to center to change cartridges.

[Ellen5-_]

HP will not allow cartridge to get back to center so i can change cartridge

[A_Gayathri]

Hi @Ellen5-_,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Ellen5-_ · Accepted solution]

HP Office jet Pro 8020 series

[Ellen5-_]

Says new ink needs to be added but cartridge will not come to the middle. How do I get it to come to middle to change it. Thanks!

[A_Gayathri]

Hi @Ellen5-_,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!