Hp6010 not printing in black and white yet

[Hjs98l9]

My hp6010 is not printing at all in black and white yet printer has estimates black ink cartridge of ok (but lowish) level.  When I clean heads etc, print quality report nothing black appears. Yet system says has black ink.

[sandytechy20]

@Hjs98l9

Welcome to the HP support community.

I understand that the black ink cartridge is not printing, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Hjs98l9]

Hi. I have already done everything suggested other than servicing. So got a new printer at the weekend, no point in servicing (I assume it is fixable) a 3 year old  £60 printer as would cost more than it is worth

[sandytechy20]

@Hjs98l9 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers