Hp8616 printhead Not recognized

[pfeiffm]

Printhead is Not recognized but no Problems before. Simply Exchange the printhead OR are there different Problems possible?

[Raj_05 · Accepted solution]

Hi @pfeiffm,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 8616 printhead is not being recognized, despite working fine before, here are some steps you can try to resolve the issue.

Check the Printhead and Cartridges:

• Turn off the printer and unplug it from the power source.
• Open the printer access door and carefully remove the printhead.
• Inspect the printhead and cartridges for any visible damage or obstructions.
• Reinstall the printhead and cartridges, ensuring they are seated properly.

Clean the Printhead and Cartridges:

• Use a soft, lint-free cloth lightly moistened with water to clean the printhead contacts and the contacts in the printer.
• Allow the printhead and contacts to dry completely before reinstalling.

Reset the Printer:

• With the printer unplugged, wait for about 60 seconds.
• Plug the printer back in and turn it on.
• Check if the printhead is recognized.

Update Printer Firmware:

• Visit the HP support website and download the latest firmware for your printer model.
• Follow the instructions provided to update the firmware.

Check for Firmware Error:

• Sometimes a firmware error can cause issues with printhead recognition. 

Reinstall the Printer Software:

• Uninstall the existing printer software from your computer.
• Download the latest version of the software from the HP website and reinstall it.

Test with a Different Printhead:

• If you have access to another printhead that is compatible with your model, try using it to determine if the issue is with the printhead itself.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support