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Message 1 of 3
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Flag Post

I Need to Reset the Region of Printer

HP Recommended
HP Officejet Pro 7740
Microsoft Windows 10 (64-bit)

I need to contact an HP employee to help me reset the region of my printer. I can only communicate in written. When I tried to get help through the Virtual agent, I've got this message: "Unable to determine warranty status We’re sorry, but an error has occurred and we are temporarily unable to access the system you are looking for at this time."

2 REPLIES 2
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@mossaab, Welcome to HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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HP Support Agent
HP Support Agent
16,633 16,614 1,290 1,302
Message 3 of 3
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@mossaab

 

Kindly check now, it must be enabled and the message is sent.

 

Thanks!

TEJ1602
I am an HP Employee

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0 Kudos
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