I am deaf and cannot use telephones

[brysy]

I have issues with my print quality can ANYONE tell me how to communicate with an actual human being to discuss my issues. I cannot use telephones as I am deaf and have no ide about what's app whatever that is. It is grossly unfair to leave customers out on a limb in this way especially long standing ones such as I

[Irfan_06]

Hi @brysy,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

To contact HP Support via chat:

1. Visit the official HP Support page: HP Customer Support.
2. Scroll down to the "Contact HP" section.
3. Select the "Chat with an agent" option.
4. Sign in with your HP account (if required).
5. Provide details about your product and the issue you're experiencing.
6. Start the chat and follow the prompts.

Take care and have a good day

Irwin6

HP Support

[brysy]

sorry Irwin but that doesn't work. It used to do so, but now it sends customers to using the telephone or using What's App. I am deaf so cannot use the telephone option and I refuse to install anything on my computer that is not HP provided, cannot trust anyone these days.
All that I ask is that a human being sends me an email address to speak to someone about my issue. I even emailed the CEO but he has blocked email contact now! Think it is getting time to look for an alternative.
I have had these kind of contact issues with many companies but they all have removed email access and drive customers to telephone enquiries only. I even know why they do it! HP though are the worst of the lot in making hard of hearing folk jump through hoops to receive the same kind of service that other hearing customers receive as normal. I have even opened a complaint case about it but to date had no reply from that either. SHAMELESS is the only word for it! Sorry!

[Irfan_06]

Hi @brysy,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I'm really sorry you're experiencing this, and I completely understand your frustration. Companies should be providing accessible support for all customers.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Elaborate on the issue to assist you further.

- Error messages or Blinking lights (if any) on the unit. / - Is the error message on the printer control panel or the printer application?

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[brysy]

thank you Irwin,
This is the third instance of HP Instant Ink ignoring my request for a working email contact. In previous incidents I have eventually found a way through by emailing the CEO. Sadly he too now blocks all incoming emails. I have reached the point where if I do not receive some way of speaking to a human being when I have problems I shall ditch my subscription (despite having just purchased two new HP laptops). It is shameless to treat a customer in this manner and someone ought to be pulled over the coals for it!
As to the problem I have.
The issue is poor quality printing. Initially it was totally blank pages being printed, but after changing the cartridges and multiple cleaning cycles I can at least see the print, but much of it is missing. 
i can scan documents fine.
The printer after system restore was back online, but HP Instant Ink didn't want to recognise it even though it updated my printed pages numbers saying it was in fact connected. The printer still is not recognised by the web page. It is now offline as it doesn't work!
I use windows but the problem persists with all four laptops in my home.
No error messages or codes appear.
printing fails regardless of program used.
Printer scans on alignment but prints the same poor quality page.
Printer prints fine in colour mode.
I have requested a new black ink cartridge in the hope that the one just fitted which was straight out of the box from HP but the replacement hasn't yet arrived.
To be honest I suspect it is the print head, but that is where I needed some assistance in determining if I am correct in my assumption.
To be honest I no longer care about the printer it is more my anger against HP in failing their duty to provide ALL customers with an equal opportunity to speak to a human being. I even know just why they do so, but that is an irrelevance as far as I am concerned, it is purely SHAMELEES and I shall go out of my way now to let the world know how they treat disabled folk such as myself. Thank you though for all your efforts!

[Irfan_06]

Hi @brysy,

I completely understand your frustration, and it's unacceptable that you've had to go to such lengths just to get proper support. You're absolutely right—customers should have a reliable way to reach a real person when they need help, especially when dealing with something as essential as printing.

Your Printing Issue

Based on what you've described—blank pages at first, some improvement after cleaning, color working fine, but black still missing—it does seem likely that the printhead is the problem.

Steps to Check the Printhead

Run the Printhead Cleaning Again

• Since you already tried multiple cleaning cycles, go one step further and run the deep cleaning option if your printer has it.
• If there's still no improvement, move to the next step.

Manually Clean the Printhead

• Remove the black ink cartridge and inspect the printhead. If it's clogged, gently wipe it with a lint-free cloth and some distilled water (or isopropyl alcohol).
• Let it dry completely before reinserting the cartridge.

Print a Diagnostic Page

• This is usually under Tools or Printer Maintenance in your printer settings.
• Look for missing or broken lines in the black section. If they're missing, it's definitely a printhead issue.

Try a Different Black Cartridge

• Even though the one you installed is brand new, defective cartridges do happen. If your replacement arrives, try it out.

Regarding HP Instant Ink Support

Since you've had difficulty contacting HP, here are a few alternative ways to escalate your issue:

HP Virtual Agent & Callback Option:

• Go to HP Support → Contact HP → Printers
• Select your printer model, and look for a Get a Call Back or Chat with an Agent option.

HP Instant Ink Support Page:

• HP Instant Ink Support has a chat and support request form.

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support

[brysy]

Thanks Irfan,          

Tried all the suggestions you make several times with no joy!
I no longer care about the printer I have given up on any hope of help with it.
I am now more concerned about such a large company abandoning a customer that has a disability. you quote areas where I can chat to an agent but sorry to tell you this there is in fact NO area now giving a link to a human being. try it for yourself please and let me know where I am going wrong. It was there but they have taken it off!
They drive us to the telephone (which is no good as I am deaf). What's App ( I refuse to install it on my laptop) or call back again I cannot use. I eve used that and shouted down the phone that I am deaf please email me. Nothing forthcoming from that either.
I am normally a reserved guy who happens to be an ex IT worker so I understand more than most these things and I am now determined to make pubic this obvious reluctance to change their stance on contact for disabled customers! Even if I have missed some link or other they have a complaint case logged with no reply. They must see this community post area so why haven't they contacted me to explain my error in not finding a link to a human being!
Sorry to rant but it is grossly unfair but thank you for your efforts