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‎12-07-2023 03:54 PM

HP Recommended
Product: HP DeskJet 2624 All-in-One Printer
Operating System: Microsoft Windows 11

I bought a new ink cartridge because my printer said there was an error and no matter what I do if I put in the old or new cartridge it still says that it has an error.

Category:
1 REPLY 1

‎12-07-2023 10:40 PM

HP Recommended

The issue you describe can be caused by an issue with the electrical connection between the cartridge and printer.  I would suggest cleaning the electrical contacts on the cartridge and the matching contacts in the printer as shown in the video here:

 


Bob Headrick,  HP Expert

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