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I am having trouble getting the toner drawer on my MFP M277dw open. It seems to be caught on side.

HP Recommended
MFP M277dw
Microsoft Windows 10 (64-bit)

I am having a problem getting the toner cartridge drawer open on my MFP M277dw.  I replaced the blue cartridge and when I printed a test copy it came out as a solid blue sheet over the black text.  When I tried to check the cartridge, the drawer seems to be caught on something on the left side and won't move out but a half inch.  How do I get it to open?

HP Support Agent
HP Support Agent
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HP Recommended



Welcome to HP Support Community

I understand your concerns. This is a Hardware issue, please contact HP Support in your region for service options



1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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