I am out of black toner but the app says I'm still good.

[Mustwalk]

I am out of black toner but my app says I'm still good.

[Raj_05]

Hi @Mustwalk,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a discrepancy between your HP Instant Ink account and your printer’s actual toner levels. Here’s what you can do.

Check Toner Cartridge Status:

• Make sure the toner cartridge is correctly installed and not damaged. Sometimes, simply reseating the cartridge can help.

Update Ink Levels:

• Sometimes, the app might not reflect real-time updates. Try printing a test page or running a printer diagnostic to see if it updates the ink levels.

Restart Printer and App:

• Restart both your printer and the HP Instant Ink app to refresh their statuses.

Check Instant Ink Account:

• Log in to your HP Instant Ink account online and ensure that your printer is properly registered and your plan is active.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support