I bought 902 ink cartridges a four pack, my printer shows the new cyan cartridge empty

[Mickzig]

I purchased a four pack of HP 902 ink cartridges from wal-mart, after loading the new cartridges I got error messages stating that two of the cartridges were counterfeit/recycled and the cyan cartridge is empty. How does HP sell cartridges as new and filled with ink?

[Max3Aj]

@Mickzig, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds frustrating to deal with these issues, especially after purchasing new cartridges. Here are a few steps you can try to resolve the problem:

Verify the Cartridges: Ensure that the cartridges are genuine HP products. You can check this using the HP Anti-Counterfeit and Fraud (ACF) Program.
HP anti-counterfeit | HP® Official Site

Reinstall the Cartridges: Remove and reinstall the ink cartridges to make sure they are seated correctly. Sometimes, a simple reinstallation can resolve recognition issues.

Update Printer Firmware: Make sure your printer's firmware is up to date. HP often releases updates that can fix compatibility issues with ink cartridges.

Clean the Contacts: Use a lint-free cloth to gently clean the electrical contacts on the cartridges and inside the printer. This can help improve the connection.

Reset the Printer: Turn off the printer, unplug it for a few minutes, and then plug it back in and turn it on. This can sometimes clear error messages. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support