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‎01-12-2024 12:00 AM - edited ‎01-12-2024 12:01 AM

HP Recommended

I have an HP Envy 6055e. I bought a blank ink cartridge and when I installed it, the pages kept coming out streaky even though the cartridge was fresh out of the packaging. Went out and bought another new ink cartridge, replaced the faulty one that printed out streaky pages, and now my pages print out fine. Any way for me to get a refund or replacement for my faulty cartridge?

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1 REPLY 1

‎01-15-2024 01:31 AM

HP Recommended

Hi @plshelp24,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To get the ink replacement, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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