I bought a new colored ink cartridge and now it shows it is empty. The printer is flashing 0 and E

[Monty64]

I bought a new black and color ink cartridge.  The black is working fine, but the color one is bleeding and an error message of 0 and E is flashing on the printer.  I have an HP Envy 6000

Help!

[Monty64]

Can anyone help with this?

[Garp_senchau]

Ahoy @Monty64! ⚓

Thanks for reaching out to the HP Support Community! 

I’m here to help you troubleshoot this issue and get everything back to shipshape. Just follow these steps below, and we’ll have you sailing smoothly in no time:

Check the Cartridge Installation:

• Turn off the printer and unplug it.
• Open the printer's cartridge access door.
• Carefully remove the color cartridge.
• Check for any protective tape or packaging that you may have missed when installing the new cartridge.
• Reinstall the cartridge, ensuring it clicks securely into place.
• Close the printer door and plug the printer back in.

Check for Leaks or Ink Spills:

• Look at the color ink cartridge to see if there's any ink leaking out. If it is, the cartridge might be defective.
• If there is ink, gently wipe the cartridge with a clean dry cloth.

Perform a Printer Reset:

• Turn the printer off, wait for 60 seconds, and then turn it back on.
• This may help reset the error message.

Check for Software Updates:

• Ensure your printer’s firmware is up to date. Sometimes, an error like this could be resolved with a software update.

Try a Different Cartridge:

• If possible, try a different color ink cartridge to see if the issue is with the cartridge itself.

You may also refer this guide for blinking lights and error codes.

I’m confident this will work wonders, but if you run into any bumps along the way or need further assistance, don’t hesitate to give me a shout! I’m always ready to help, just like a trusty first mate. 💪

If this solution worked, feel free to mark it as the "Accepted Solution"—that’s like finding a treasure chest full of gold! 💰 And if you could click 'Yes' under ‘Was this reply helpful?’, you’ll make my day better than discovering a hidden island! 🌟

No matter the tech troubles you face, remember this—every great journey has its challenges, but with persistence and the right crew, there’s no storm you can’t weather. Keep sailing forward and never hesitate to reach out if you need a guiding star! 🌊

Thanks again for being awesome! Wishing you smooth sailing ahead! ⚓

Cheers,