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‎08-17-2023 03:50 PM

HP Recommended

Printer bought in Costa Rica. I am now in US. I can not find the ink cartridge 667 in US, I was told 67 is compatible. How do I get a regional reset so that my printer will accept the cartridge

Category:
1 REPLY 1

‎08-20-2023 11:10 AM

HP Recommended

@FayeRae123 

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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