I bought the right cartridges for my printer but it keeps flashing incompatible

[Queenie90]

HP ENVY 6000e I bought 305 inks but printer is saying they are incompatible 

[Kuroi_Kenshi]

Hi @Queenie90,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Cartridge Type:

• Ensure that you have purchased genuine HP 305 ink cartridges and they are compatible with your printer model. Sometimes, buying non-genuine or counterfeit cartridges may lead to compatibility issues.

Clean Ink Contacts:

• Turn off the printer and remove the ink cartridges.
• Clean the copper-colored contacts on the cartridges with a lint-free cloth, slightly dampened with distilled water if necessary.
• Clean the corresponding contacts inside the printer.

Reinstall Cartridges:

• Carefully reinsert the ink cartridges into their respective slots and ensure they are seated properly.
• Close the ink cartridge access door.

Reset the Printer:

• Turn off the printer using the power button.
• Disconnect the power cord from the back of the printer and from the wall outlet.
• Wait for about 60 seconds.
• Reconnect the power cord to the printer and wall outlet.
• Turn on the printer.

Check Firmware Updates:

Kindly refer to this link to update your printer firmware.

I hope this helps.

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Best regards,