I can not log in to my HP Instant Ink account to update my billing information.

[CatrionaG]

when I click on the link to log on I get this message:

Something unexpected happened

We're sorry, but something went wrong. Check that you have a stable Internet connection and try again. If you continue to have issues, try signing in later.

There is nothing wrong with my internet connection. I need to update my billing information so that I can operate my printer.

[Sneha_01]

Hi @CatrionaG,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with that kind of issue. Here are a few steps you can try to resolve the problem with your HP Instant Ink account:

Clear Browser Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can resolve login issues. After clearing them, try logging in again.

Try a Different Browser or Device: If you’re using a specific browser, try accessing the site from a different one or a different device to see if the problem persists.

Check for Browser Extensions: Certain browser extensions or add-ons can interfere with web pages. Try disabling them temporarily to see if that helps.

Update Your Browser: Ensure your web browser is up to date, as outdated versions might cause compatibility issues.

Use Incognito/Private Mode: Open your browser in incognito or private mode and try logging in. This mode often bypasses some issues related to cookies and cache.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support