I can't get my new ink cartridges to go in my HP 2540 inkjet printer

[elsie1942]

Can't get new cartridges to go in on HP 2540 inkjet printer

[Sneha_01]

Hi @elsie1942,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble installing new cartridges in your HP 2540 inkjet printer, here are some steps you can follow:

1. Turn on the Printer

• Make sure the printer is powered on and in a ready state.

2. Open the Cartridge Access Door

• Open the front access door to the ink cartridges. This should move the print carriage to the center for easy access.

3. Remove Old Cartridges

• If there are old cartridges still in the printer, gently press down on each cartridge to release it, then pull it out.

4. Check New Cartridges

• Inspect for Damage: Ensure the new cartridges are not damaged.
• Remove Protective Tape: Make sure any protective tape or seals on the new cartridges are completely removed.

5. Insert New Cartridges

• Align the Cartridges: Insert the new cartridges into the correct slots (usually color on the left and black on the right).
• Push Down Firmly: Push the cartridges until they click into place.

6. Close the Access Door

• Once the cartridges are installed, close the cartridge access door. The printer should recognize the new cartridges.

7. Check for Errors

• If you receive an error message, double-check that the cartridges are installed correctly and that there are no obstructions in the carriage area.

8. Perform a Printer Reset

• If the printer does not recognize the cartridges, turn off the printer, unplug it for a minute, then plug it back in and turn it on again.

9. Check Compatibility

• Ensure the cartridges you purchased are compatible with the HP 2540 model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support