Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

I can't print in color; I use an I Mac and I have an HP Envy 6056, can someone help? desperate

HP Recommended
I Mac
macOS 10.13 High Sierra

Can someone help me out, I have a printer that's only 2-3 weeks old, and I can't get the blasted thing to print in color; can someone help?

HP Support Agent
HP Support Agent
24,500 24,386 1,352 1,437
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP support community.


Did you make a copy and check if that works fine?

If not, follow these steps:- 

Print a Print Quality Diagnostic report

  1. Make sure your device is on the same wireless network as your printer.

  2. Open HP Smart, and then select your printer, if it is not already selected.

  3. Under Tools, click Printer Reports.

  4. Next to Print Quality Report, click Print.

If that does not print in color in diagnostic page, manually clean the area around the ink nozzles

  1. Gather the following materials:

    • A clean, lint-free cloth or a clean, dry cotton swab

    • Distilled or bottled water


      Do not use tap water as it might contain contaminants that can damage the printhead.

  2. Lift the ink cartridge access door by using the recessed areas on the sides of the printer until it locks into place.

    The carriage moves slightly to the left.

  3. Wait until the carriage is idle and silent before you continue.

  4. Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.


      Removing the ink cartridge.

      Lift the lid
    2. Gently push the lid back

    3. Pull up on the ink cartridge

  5. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.

    Holding the ink cartridge by its sides.

  6. Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

  7. Clean the face and edges around the ink nozzle with the cloth or swab.


    Do not clean the ink nozzle plate.

    Image of the ink nozzle and ink cartridge contacts

    1. Nozzle plate - do not clean

    2. Area surrounding ink nozzle - clean

    3. Ink cartridge contacts - do not clean

  8. Wait for the cleaned area to dry before you continue (approximately 10 minutes).

  9. With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.


    Install the color ink cartridge on the left and the black ink cartridge on the right.

    Inserting the ink cartridge.

  10. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

  11. Repeat these steps to clean around the nozzles on the other ink cartridge.

  12. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation