I cannot log in to HP Instant Ink and have no spare cartridges

[MJK4331]

For about 10 days, I have been unable to log in to Instant Ink/HP Smart. I have tried on three different browsers but each time, it accepts my email address and password but after a few seconds moves to a message telling me that "something unexpected happened" and that I should sign out and try again later. I am keen to get logged in as I have not received any spare ink cartridges and I am well into my last set.

I have tried using the Whatsapp chat with HP but that is a joke in which the automated respnder takes details and says it is putting me through to a live agent but nothing happens after that.

I do not know a phone number which I can use to contact Instant Ink support.

Grateful for any help - thank you

[Kumar0307]

@MJK4331, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to log in to your Instant Ink account and you have not received ink cartridges.

Instant Ink will send you replacements only if any one of the ink cartridges is low/empty. You will not receive them prior. 

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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Have a great day!