I cannot print in black color

[henryclavijo]

My printer does not print in black. Could you help me, please?

[zoey7886]

@henryclavijo, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer that is not printing in black! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Here are a few steps to troubleshoot the issue:

Check Ink Levels

• Open the HP Smart app on your computer.
• Go to Printer Settings → Supply Status to check the black ink level.
• If the black ink is low or empty, replace the cartridge with a genuine HP cartridge.

Clean the Printhead

• On the printer's control panel, swipe down to open the Dashboard.
• Tap Setup → Printer Maintenance → Clean Printhead.
• Follow the on-screen instructions.
• If the problem persists, run the cleaning process a second time.

Align the Printhead

• On the printer's control panel:
  • Go to Setup → Printer Maintenance → Align Printhead.
  • Follow the prompts to print an alignment page.

Remove and Reinstall the Cartridge

• Turn off the printer and unplug it.
• Open the ink cartridge access door.
• Remove the black ink cartridge.
• Check for any protective tape—if present, remove it.
• Reinsert the cartridge firmly and close the access door.
• Turn on the printer and try printing again.

Set the Printer to Print in Grayscale (Optional Test)

• Open Control Panel → Devices and Printers.
• Right-click on your printer and select Printing Preferences.
• Under Color settings, select Print in Grayscale.
• Try printing a test page.

If It Still Doesn't Work:

• Make sure the printer firmware is updated via the HP Smart app.  
• Or, Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue. 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,