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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Richard4515
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I changed my cartridge but it doesn't work. I'm being charge for blank pages

HP Recommended
HP 2360 Aii-in-One
Microsoft Windows 10 (64-bit)

New black cartridge not working. Being charged for blank pages, reports and head cleaning pages I've run to try and clear the problem. I changed because of poor quality on a near empty black cartridge but tried it again and it worked. The printer is good - the new cartridge is the problem. Can I get credited back for blank pages? How do I get a replacement black cartridge on the instant ink scheme?

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Richard4515, Welcome to the HP Support Community!

 

I understand the ink cartridge seems to be defective.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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