I changed my cartridge but it doesn't work. I'm being charge for blank pages

[Richard4515]

New black cartridge not working. Being charged for blank pages, reports and head cleaning pages I've run to try and clear the problem. I changed because of poor quality on a near empty black cartridge but tried it again and it worked. The printer is good - the new cartridge is the problem. Can I get credited back for blank pages? How do I get a replacement black cartridge on the instant ink scheme?

[Kumar0307]

@Richard4515, Welcome to the HP Support Community!

I understand the ink cartridge seems to be defective.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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