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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Hp Deskjet plus 4155

1 REPLY 1
HP Recommended

Hi @KaitL 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Is this the first time you are setting up your printer?

Are you getting use setup cartridge error?

 

In the mean while please try the steps below:

 

Remove both of the cartridges.

Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
Insert the black cartridge.

Close the cartridge access door or lid.

If a single-cartridge mode message displays, acknowledge it to initialize the printer. An alignment page prints confirming the issue is resolved. Install the other cartridge to continue printing.

If the error still displays, continue to the next step.

Remove the black cartridge, insert the tri-color cartridge, and then close the cartridge access lid or door.

If a single-cartridge mode message displays, acknowledge it to initialize the printer. An alignment page prints confirming the issue is resolved. Install the other cartridge to continue printing.

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Hawks_Eye

 

 

I am an HP Employee.
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