I get the message that the print carriage won"t move bujt I have looked and can find no jam.

[pwelfare]

HP OfficeJet Pro 6978

[Sneha_01]

Hi @pwelfare 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 6978 is displaying a message that the print carriage won’t move, even after checking for jams, here are some steps you can try to troubleshoot the issue:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and turn it on. This can sometimes reset any temporary errors.

2. Check for Obstructions Again

• Open the printer and carefully inspect the area around the print carriage for any small pieces of paper, debris, or anything that might be blocking its movement. Move the carriage manually (gently) to see if it feels stuck.

3. Remove and Reinstall Ink Cartridges

• Remove the ink cartridges and check for any packaging materials or tape that may not have been removed. Reinstall the cartridges securely.

4. Clean the Print Head and Carriage

• Use a soft, lint-free cloth to clean the print head and the area around it. Dust or debris can sometimes cause movement issues.

5. Check the Printer's Belt

• If you’re comfortable, check the belt that moves the print carriage. Ensure it’s not broken or misaligned.

6. Reset the Printer to Factory Defaults

• If the above steps don’t work, you can try resetting the printer to factory defaults. Check your printer’s manual for instructions on how to perform this reset.

7. Firmware Update

• Ensure your printer's firmware is up to date. Visit the HP Support website for any updates related to your model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support