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I go through my black ink all the time and my color level doesn’t move

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HP DeskJet 2652

When I print whether it is in black and white or color, only the black ink level moves and I go through it quickly. My color ink levels remain the same and I have yet to replace that cartridge. Why does my black run out so fast? 

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HP Support Agent
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Message 2 of 2
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@Jayla_H

 

Welcome to the HP Support Community.

 

Does that happen with all black cartridges?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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