I got a new printer and stopped using the old one, but I need a human to talk to to work out details

[Bookbinder52]

How can I speak with a human on the telephone at HP to sort out my removal of an old printer and the registration of a new printer?  I need an envelope to return used cartridges for the old computer and also make sure I am set up to receive cartridges for the latest printer when required.

[Irfan_06]

Hi @Bookbinder52,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with enrolling or replacing your new Printer in the instant ink service.

Request you follow the steps below to re-enroll.

- Perform a power drain on the printer.

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

1) Sign into your account:

Home / Home Office: Sign into your Instant Ink account

2) Click Replace a Printer or Enroll a Printer and follow the steps to re-enroll the printer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support