• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-24-2022 11:46 AM - last edited on ‎04-24-2022 12:10 PM by Moderator

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: macOS 12.0 Monterey

I have 5 X 7 photo paper in the alternate tray. It always worked in the past.  It is HP photo paper.  It does not print properly in that the printer starts before the paper is in there, such that the top is cut off and the bottom of the paper is blank.  I also tried with 8 and 1/2 by 11 photo paper, and the same thing happened.  There is no problem printing on plain paper in either tray, including photos.  I read in the forum that the photo paper can not be too heavy, but the 8 and 1/2 by 11 photo paper is 72 lbs, and seems to meet the other requirements set forth -  Staples photo supreme high gloss.  The 5 by 7 photo paper is hp paper, which came with various hp inks I have purchased in the past. some of the numbers on them are CR702-60024,  cr702-60027, and  5189-8494.  It used to work perfectly.  Any suggestions.

Category:
1 REPLY 1

‎05-06-2022 12:24 PM

HP Recommended

I purchased hp basic photo paper. and at least that works.  But don't understand why the heavier paper, which had always worked no longer works. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.