I have a cm1415fnw color map

[meupton]

1/4 of my page is faint when printing black and white.  The cartridge is new.  I have tried cleaning multiple times.

[Kuroi_Kenshi]

Hi @meupton,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Cartridge Installation

Ensure that the toner cartridge is installed correctly:

1. Open the printer door and remove the toner cartridge.
2. Shake the toner cartridge gently to redistribute the toner powder.
3. Reinstall it securely and ensure it clicks into place properly.

Check Toner Cartridge Condition

Although the toner cartridge is new, it might be defective:

1. Inspect the cartridge for any visible defects or damage.
2. Check if there’s any leakage or toner spillage.
3. If possible, try using another toner cartridge to see if the issue persists.

Run a Print Quality Diagnostic Report

Print a quality diagnostic report to identify the issue:

1. From the home screen on the printer’s control panel, touch the Setup button.
2. Navigate to Reports and select Print Quality Pages.
3. Review the report for any issues or inconsistencies in print quality.

Clean the Printer

Since cleaning has already been attempted, it might be useful to perform another cleaning, focusing on specific components:

Cleaning the Printhead:

• Access cleaning options via the printer menu.
• Perform a printhead cleaning a few times.

Manual Cleaning:

• Turn off the printer and unplug it from the power source.
• Open the printer and remove the toner cartridges.
• Use a lint-free cloth lightly moistened with distilled water to clean the rollers inside the printer. Avoid using alcohol or other solvents that might damage the printer.

Inspect the Transfer Belt and Rollers

The issue might be associated with the transfer belt or rollers:

1. Open the printer and check the transfer belt for any toner buildup or damage.
2. Clean the transfer belt and rollers gently with a lint-free cloth.Adjust Print Settings

Sometimes adjusting the print settings can improve print quality:

1. Open the Print dialog from the application you're printing from.
2. Click Preferences or Properties.
3. Ensure the paper type and print quality settings match the media being used.
4. Set the print quality to Best or High Quality.

Firmware Update

Kindly refer to this link to update your printer firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @meupton,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Cartridge Installation

Ensure that the toner cartridge is installed correctly:

1. Open the printer door and remove the toner cartridge.
2. Shake the toner cartridge gently to redistribute the toner powder.
3. Reinstall it securely and ensure it clicks into place properly.

Check Toner Cartridge Condition

Although the toner cartridge is new, it might be defective:

1. Inspect the cartridge for any visible defects or damage.
2. Check if there’s any leakage or toner spillage.
3. If possible, try using another toner cartridge to see if the issue persists.

Run a Print Quality Diagnostic Report

Print a quality diagnostic report to identify the issue:

1. From the home screen on the printer’s control panel, touch the Setup button.
2. Navigate to Reports and select Print Quality Pages.
3. Review the report for any issues or inconsistencies in print quality.

Clean the Printer

Cleaning the Printhead:

• Access cleaning options via the printer menu.
• Perform a printhead cleaning a few times.

Manual Cleaning:

• Turn off the printer and unplug it from the power source.
• Open the printer and remove the toner cartridges.
• Use a lint-free cloth lightly moistened with distilled water to clean the rollers inside the printer. Avoid using alcohol or other solvents that might damage the printer.

Inspect the Transfer Belt and Rollers

1. Open the printer and check the transfer belt for any toner buildup or damage.
2. Clean the transfer belt and rollers gently with a lint-free cloth. Adjust Print Settings
3. Open the Print dialog from the application you're printing from.
4. Click Preferences or Properties.
5. Ensure the paper type and print quality settings match the media being used.
6. Set the print quality to Best or High Quality.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,