• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-26-2023 12:25 AM

HP Recommended

I AM SO frustrated and confused.  I just put in a new color cartridge but can not print color

Category:
1 REPLY 1

‎08-28-2023 10:51 AM

HP Recommended

Hi @amitwhite,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue printing in colour on your printer.

To understand the issue and help you, please share the details listed below:

 

- Are you able to make a colour copy on the printer standalone? (Placed a colour document on the scanner glass and make a colour copy to confirm). 

- When was the last time you were able to print in colour?

- Were there any changes made to your printer recently?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

 

 

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.