I have a new magenta carteidge from Office Depot. The printer says it is continuous printing. So, ca

[Disatisfied1010]

Magenta cartridge ran out.  Replacement cartridge not accepted by printer.  Says cartridge is continuous printing cartridge & printer not set up for that.  New cartridge from Office Depot. Sticker on cartridge says "hp 952".

[zoey7886]

@Disatisfied1010, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP OfficeJet Pro 8720 is not accepting the replacement magenta cartridge because it is detecting it as a Continuous Ink Supply System (CISS) cartridge, which the printer is not configured for. Here are some steps to resolve the issue:

Check Cartridge Authenticity

• Ensure the new cartridge is a genuine HP 952 and not a remanufactured or third-party cartridge.
• Look for the HP security label on the packaging and verify it on HP’s authentication website.

Reinstall the Cartridge

• Turn off the printer and unplug it.
• Remove the magenta cartridge and inspect it for any protective tape or packaging material that might still be attached.
• Reinsert the cartridge firmly into the slot.
• Plug the printer back in and turn it on.

Reset the Printer

• Remove all cartridges from the printer.
• Unplug the power cord from the printer and wait 2-3 minutes.
• Plug it back in, turn it on, and reinstall the cartridges.

Update Printer Firmware

• Go to HP Support (HP Software & Driver Downloads) and check for firmware updates.
• If an update is available, install it and restart the printer.

Run Printer Troubleshooter

• On Windows 10, go to Settings > Devices > Printers & Scanners.
• Select your printer and click Manage > Run the troubleshooter.

Disable Cartridge Protection (If Enabled)

• Open the HP Smart app or Embedded Web Server (EWS) by entering the printer’s IP address in a web browser.
• Go to Settings > Printer Preferences and disable Cartridge Protection.

Try Another Cartridge

• If possible, test a different magenta HP 952 cartridge to rule out a defective cartridge.  

I hope this helps!

Take care, and have an amazing day!  

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Regards,