I have a supply service problem message after putting in new 952 cartridges

[64Tiger]

Is there anyone here?

[Kuroi_Kenshi]

Hi @64Tiger,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

 

Ensure that you are using genuine HP 952 cartridges. Non-HP or refilled cartridges can cause errors.

Remove, Inspect, and Reinstall the Cartridges

• Make sure the printer is on.
  • Lift the access door until it locks into place.
  • Press the tab on the front of each cartridge to release it, and then remove it from the slot.
  • Inspect the cartridges and remove any protective tape or packaging materials.

1. Check the Cartridge Contacts:
   • Make sure the electrical contacts are clean and free of ink or debris.
2. Reinstall the Cartridges:
   • Insert each cartridge back into its corresponding slot until it clicks into place.
3. Close the Ink Cartridge Access Door:
   • Lower the access door until it clicks back in place.

Reset the Printer

• Press the power button to turn off the printer.
  • Unplug the power cord from the back of the printer and the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the printer and the wall outlet.
  • Press the power button to turn on the printer.

Update Printer Firmware

• Go to HP Customer Support - Software and Driver Downloads.
  • Enter "HP OfficeJet Pro 8720" in the search box.
  • Follow the instructions to download and install the latest firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,