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Microsoft Windows 10 (64-bit)

I have acquired an HP printer

 

HP EnvyPhoto 7855. It has 2 new cartridges.

 These are not Instant ink cartridges/

 

I have acquired an HP printer

 

HP EnvyPhoto 7855. It has 2 new cartridges.

 These are not Instant ink cartridges/

 

The script on screen reads:

Cartridge cannot be used until printer is enrolled in HP instant ink

 

How do I remove message? Forever!

 

Thanks for your help.

 

Hi,fixmyprinter121

1 REPLY 1
HP Recommended

Hi @FIXMYPRINTER121,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

If you are not enrolled in the instant ink program and you want to remove that message, remove the instant ink cartridges and use only HP genuine regular cartridges. 

 

If you are trying to use instant ink cartridges without enrolling, you may get this error message.

 

For more details, you may refer to this document

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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