I have an HP ENVY 7640. When I try and print it says, "remove and install the indicated ink cartridg

[Charles797]

I have an HP ENVY 7640. When I try and print it says, "remove and install the indicated ink cartridge, making sure it is correctly installed, and then touch ok" I have done this several times and nothing.

[Nal_NR]

Hi @Charles797,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Are you enrolled in the instant ink program?

If you've gone through these steps from this link and yet the issue persists, either the cartridge is faulty or the printer needs to be checked. 

Or, if you are enrolled in Instant Ink, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.
• It also helps you understand what state your cartridges are in based on HP's data,
• Any issues will be shown with its solution using a step-by-step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

Let me know

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!