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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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I have an HP Envy 5020 printer.

HP Recommended
HP Envy 5020
Microsoft Windows 10 (64-bit)

I have an HP Envy 5020 printer which normally works perfectly - until now.  I keep getting messages saying that the cartridges are not communicating with the printer and to try reinstalling them.  I have done this several times to no avail.  Any thoughts - or should I buy a new printer?  

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Message 2 of 2
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HP Recommended

@Denmill, Welcome to the HP Support Community!

 

Which ink cartridge is indicated in the error?

You may insert one ink cartridge at a time to identify the defective ink cartridge.

 

Also, kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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