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‎11-20-2023 01:50 PM

HP Recommended
Product: HP DeskJet Ink Advantage 3835 All-in-One Printer

I have been away from my office here in Mexico for several months.  My HP print cartridges are kept in their original packaging and have dates on them ranging from 06/23 to 08/24.   The first cartridge I replaced worked fine until the last command I made to print from my laptop.  At that point, the note on the printer screen said to re-install the black cartridge and if that didn't work to install a new cartridge.  I installed one cartridge dated 6/23 and thinking that has dried out, I installed a cartridge dated 8/24.  Message was the same.  I unplugged printer for 60 seconds, but the message was unchanged.  Then the referenced error code was displayed.  I could not find the error code in any of the HP Manuals. 

 

Anybody have an idea?

 

Tiff Hayden   

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