I have been sent too many of one color ink cartridge and not the one i need

[Nick3079]

I am paying for the insta ink and i am not receiving the correct ink cartridges, I have 4 Magenta and 3 Blues which i have just put new ones in so im left with 3 and 2 now.  I do not have any yellow.  This has been an ongoing issue and i am finding this service to be more of a headache to my business than it is worth.  The funds are taken from my account monthly and i feel that the service offered does not the expectations of a consumer.  I called yesterday (Case Number [edit]) and was told that i would be called back in 10 mins- i still have not been called back.  I would like someone to contact me by close of business today on [edit], i think that is sufficient time given before I see what my option are with ACCC or OFT.

Regrads

Nick Spencer

[A_Gayathri]

Hi @Nick3079,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.