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I have just changed the ink in my computer and in the tricolor cartridge it won't print magenta

HP Recommended
HP Deskjet 2624
macOS 10.14 Mojave

In my HP deskjet 2624 printer I have just changed the tricolor ink cartridge. This cartridge will not print magenta coloring. I have tried all printer tests etc. I also tried cleaning the cartridge. How can this issue be fixed?

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HP Recommended

@athtrain123, Welcome to HP Support Community!

If you have already performed the steps from the document Color or Black Ink Not Printing and the issue persists, it could be a hardware failure.


Please reach out to HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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