I have moved country I need HP to perform a regional reset on the printer

[tsony]

I have a Deskjet 2710e printer and have moved from the UK to the Caribbean and the printer is not accepting the new region's cartridges. The UK Cartridges are HP 305 and the US/Latin America/ Caribbean Cartridges are HP 67.

The error message when I insert the HP67 cartridges is that they are incompatible cartridges. 

I need to perform a regional reset on the printer to resolve this issue. 

HP Virtual assistant has not been helpful and I cannot find/access a link to a live assistant or find an HP contact number on the HP website.

[Nal_NR]

Hi @tsony,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

If this does not work, we cannot re-attempt it as it may brick the printer

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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