I have not received and inkjets for over a year

[Les721]

I have not received and inkjets for over a year and finding it completely overwhelming what I need to do to "speak to someone" to get a response......I am not in the "Tech Savy" category and have no clue what will happen after I send this message and end up in a black hole 

[Nal_NR]

Hi @Les721,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Could you elaborate more as to what you mean by not receiving inkjets for over a year?

Are you enrolled in the instant ink cartridge?
 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Les721]

The printer is a HP DeskJet 2720e, ......S/N..CN249DDR0PZ....Pin 79250586.

If you require any further information please get back to me

[Les721]

I also signed up and pay £2.99 a month for regular supply replacement of instant ink cartridges which as I have said previously I have not received for over a year

[Nal_NR]

Hi @Les721,

The information you have provided does not show any active instant ink account. 

If you are enrolled in the instant ink program, I would need a few details. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping