I have put in a replacement cartridge in my HP Printer and it does not work

[Dale1964]

i put a new printer cartridge in my HP Laserjet printer and it says to hit the "ok" button on the printer screen but it does not give me this option.. can someone assist

The model of the printer is a HP Laser Jet Pro MFP

[MysteriousMe]

@Dale1964,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the "OK" option is not showing on the printer screen after installing the new cartridge, try these steps:

Restart the Printer:

• Turn off the printer.
• Unplug it from the power source for about 60 seconds.
• Plug it back in and turn it on.

Reseat the Cartridge:

• Open the cartridge door and remove the cartridge.
• Reinsert it firmly and ensure it clicks into place properly.

Check for Error Messages:

• Look if there’s any other error message or blinking light on the printer display.

Firmware Update:

• If your printer is connected to Wi-Fi, go to Setup > Printer Maintenance > Update the Printer to install the latest updates.

Reset to Default Settings:

• Navigate to Setup > Printer Maintenance > Restore Defaults (if available).

I hope this helps.

Take care and have a good day.

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Asfiya03

HP Support