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‎10-11-2024 11:05 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: Microsoft Windows 11

 I installed a new cartridge last night and it printed about 40 pages then it said it was out.  I installed a brand new ink cartridge this morning, it printed about 30 pages and now says the ink is all gone.  It will not print anything.   Is there a way to check the sensors?

Category:
1 REPLY 1

‎10-13-2024 11:13 AM

HP Recommended

Hi @tallwoman 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your printer is incorrectly indicating that the ink cartridges are empty after only printing a few pages, here are some steps to troubleshoot the issue:

1. Check Cartridge Installation

  • Ensure the cartridges are installed correctly. Remove them and reseat them, making sure they click into place securely.

2. Inspect for Protective Tape

  • Double-check that any protective tape or plastic covers on the new cartridges were removed before installation.

3. Clean the Ink Cartridge Contacts

  • Gently clean the contacts on the cartridge and the printer using a lint-free cloth. This can help improve the connection.

4. Run the Printer Maintenance

  • Many printers have a maintenance option in the settings. Look for options like "Clean Printheads" or "Align Printheads," which can help with ink detection issues.

5. Check for Firmware Updates

  • Visit the HP Support website and check if there are any firmware updates available for your printer model. Updating the firmware can sometimes resolve issues.

6. Print a Test Page

  • Try printing a test page to see if the printer functions correctly, even with the ink warning.

7. Reset Printer Settings

  • Resetting your printer to its factory settings can sometimes resolve persistent issues. Refer to your printer’s manual for instructions.

8. Check for Errors

  • Look for any error messages on the printer display that could indicate a specific issue.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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