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‎08-01-2024 07:30 AM

HP Recommended

I just replaced all the paint cartridges in for my HP printer and it says the cartridges are defective. They are authentic HP?

1 REPLY 1

‎08-03-2024 08:16 AM

HP Recommended

Hi @Dancemom1709,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the cartridge error.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, you may refer to this document and see if that helps.

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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