I just replaced all cartridges. But my 8600 inkjet is messaging that 1 or more are damaged.

[Owen-Chris]

I have a HP 8600 Inkjet printer. My color inkjets were low on ink. Thinking I had replacements available, I waited till one cartridge ran out. I didn't have replacements. In attempt to print one page in black ink, which the printer wouldn't move from the cartridge damaged screen. I replaced the cartridge with an older depleted ink cartridge. That didn't move the screen from its initial message. I bought new HP 950 inkjets and replaced all the cartridges. The same screen message still came up.

I took out all the cartridges, unplugged the power cord, waited 60+ seconds, re-plugged the power cord, and replaced the cartridges per instruction manual. I get the same screen message. What do I do?

[Sneha_01]

Hi @Owen-Chris,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the cartridge error on the unit. May I know if are you using genuine HP ink cartridges? 

Clean the cartridge electrical contacts

• Remove any debris or buildup from the contacts on the cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on the cartridge indicated in the error message to release it from the carriage.
• Wipe the copper-colored contact on the cartridge with a lint-free cloth. If the copper-colored contact on the cartridge is missing or damaged, the cartridge must be replaced.
• Slide the cartridge into its color-coded slot until it clicks into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Check the printhead

• If the printhead is damaged, the cartridges might not be detected.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on each cartridge to release it from the carriage, and remove all the cartridges.
• Check for broken pieces or damage inside the printhead.
• If the printhead is damaged, it must be replaced. Continue with the next steps to obtain a replacement printhead.

Replace the problem cartridge

• Installing a new cartridge usually resolves cartridge errors.
• Obtain a replacement cartridge.
• Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
• Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
• NOTE:
• If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
• Repeat these steps to replace any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Turn the printer off and on

• Turn the printer off and back on to clear the error message.
• Press the power button to turn off the printer.
• Press the power button to turn the printer back on.

Service the printer

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support