I just replaced the Cyan cartridge with a new one and, now I am getting a "Supply System Problem" er

[hmsinutah]

I just replaced the Cyan cartridge in my HP OfficeJet Pro 8710 printer with a new one and, now I am getting a "Supply System Problem" error. I have tried a printer reset but, nothing fixes the problem.

[Elohi_NR]

Hi @hmsinutah,

Welcome to the HP Support Community. 

I'd be glad to help you! 

That must be so frustrating—especially after replacing the cartridge and expecting everything to work smoothly, only to encounter another issue.

Clean the cartridge contacts

• Turn the printer on.
• Open the door to access to the cartridges.
• Wait until the carriage stops moving before you continue.
• Push in on the front of the cartridge indicated in the error message, and then remove it.

• Wipe the electrical contact on the cartridge with a lint-free cloth.

• Insert the cartridge into its color-coded slot until it snaps into place.

• Repeat these steps for any other cartridges indicated in the error message.
• Close the cartridge access door.

You may click here for further assistance. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[hmsinutah]

Thank you very much for your detailed response. Unfortunately, I had already taken those steps but, it did not fix the problem. I was able to get a new print cartridge and, that failed too!

I was able to talk with someone from HP tech support and they were unable to help me to fix the problem. I wound up just purchasing a new printer as this one was 8 years old and it was not worth it to spend any more time trying to fix it. 

Again, I really appreciate your answer!

[Elohi_NR · Accepted solution]

Hi @hmsinutah ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!