I keep getting charged for instant ink and I am no longer at the old address i originally signed up

[megs111]

I cannot figure out how to chnage my address and get refunded for the ink i did not receive

[Raj_05]

Hi @megs111,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Follow these steps to update your address for the HP Instant Ink charges at your old address.

Change Your Address:

Log into your HP Instant Ink Account:

• Go to the HP Instant Ink website.
• Sign in with the account credentials you used to register for the service.

Access Your Account Settings:

• Once logged in, look for an option like “Account” or “Profile”.
• Navigate to the address section where you can update your billing or shipping address.

Update Your Address:

• Enter your new address and save the changes.

Note:

• Check for Email Confirmations: If you have any confirmation emails related to the Instant Ink service, you might find helpful information in them regarding your account setup.
• Monitor Your Bank Statements: Keep track of the charges while you resolve this issue to ensure you are not charged further.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support