I’m trying to print my little brother something to Color and it won’t print no matter what!!!!!!!!!!

[Lia771]

The printer won’t print there is nothing on the screen, it worked perfectly fine an hour ago but now it won’t print no matter how many times I try and I’m tired of trying like there is nothing on the screen that can let me know what’s the problem please respond asap

[VikramTheGreat]

Hi @Lia771,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you want to print from your HP Printer, but you do not see anything on the touchscreen of the printer to work. Sorry to hear about the issue.

Please try the steps shared below and let me know if this helps.

Please remove the Cartridges from the Printer if possible, and try a Hard Reset. Do keep us posted to help you better

** Hard reset:
1. Turn the printer on if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

HP Smart App: Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer, --> reinstall it and add the printer.
 

HP Firmware Update: Please update the Firmware from the link. This will help to update the firmware on the printer or devices.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support