cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DraftingDude
Level 1
4 0 0 0
Message 1 of 2
81
Flag Post

I mistakenly installed a new cartage into the wrong slot.

HP Recommended

now the printer will not recognize the cartage in the correct slot. Is there a work around??

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
14,197 14,163 1,160 1,279
Message 2 of 2
Flag Post
HP Recommended

Hi @DraftingDude,

 

I'd like to help!

 

I understand you are facing a cartridge error on the printer.

 

Follow the steps to resolve the issue-

 

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.
  1. With the printer turned on, disconnect the power cord from the printer.
  1. Unplug the power cord from the power source.
  2. Wait 60 seconds.
  3. Reconnect the power cord to a wall outlet and to the printer.
    NOTE: 
    HP recommends plugging the printer directly into a wall outlet.
  4. Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

 

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

  1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

  2. Remove the cartridge indicated in the error message from the carriage.

  3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

    Copper contact on the ink cartridge

  4. Place the cartridge to the side with the contact facing upwards.

  5. Wipe the contact inside the printhead with a lint-free cloth.

    Electrical contact in the carriage

  6. Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

  7. Repeat these steps for any other cartridges indicated in the error message.

  8. Close the door or lid to the cartridge access area.

 If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation