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‎01-14-2021 05:05 AM

HP Recommended
Product: HP Deskjet 3720
Operating System: Microsoft Windows 7 (64-bit)

I have had an issue with my printer since I moved to Austria. I spoke to HP UK and they didn't seem to understand why it wasnt working but I have heard that it might be that my UK ink cartridges wont work here and that I need to get ink from Austria for it to work...

I have set up a new HP account here in Austria but my printer now has a lot of flashing lights and cant print anything to give the activation code...

PLEASE HELP!!!!!! I don't know what to do anymore!! 

Category:
1 REPLY 1

‎01-18-2021 04:51 AM

HP Recommended

@awe222, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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