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‎09-06-2022 02:14 PM

HP Recommended
Product: HP ENVY 4502 e-All-in-One Printer
Operating System: Other

I received a black ink cartridge that leaked all over the inside of the shipping box.  I'm requesting a replacement but the Virtual Agent doesn't understand.

Category:
1 REPLY 1

‎09-13-2022 05:08 AM - edited ‎09-13-2022 05:13 AM

HP Recommended

@Ladybug79

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

We would need to provide you the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
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