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‎12-07-2024 04:31 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

My old ink cartridge is HP 950 XL and has Z10 on the cartridge.  My new ink cartridge is HP 950, but does not have Z10 on it. When I try to use the new cartridge I get the message that the cartridge is not compatible.  Based on other people's posts, I need to perform a regionalization reset. I need instructions and someone to give me a reset code.

Category:
1 REPLY 1

‎12-10-2024 09:49 AM

HP Recommended

Hi @diamond_chan,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

 

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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